Autonomous Products Warranty Policy
We recommend that all shipments be inspected immediately upon arrival. Please make note of any damage to boxes when signing for shipment.
For Warranty assistance you will be contacting Autonomous Team and we (Smart Live Now) will guide you for that.
- Report any losses or damages promptly to the Autonomous team by email
- Notification must be made within one week of delivery
- Save all packaging until the trial period (15 Days) has ended in case of return
Please let us know immediately if your order does not arrive within the delivery time frame. We cannot be responsible for claims filed more than 30 days after the delivery period.
Autonomous standard warranty is minimum one year from the date that product is received.
Your product is guaranteed to be free from manufacturer defects, however if there are manufacturer defects, please report them to Autonomous Smart Office Team after delivery, so they can send you replacements.
'Defects', as defined in this warranty, are any imperfections in material or workmanship that inhibits the use of the product.
In no event shall Autonomous Smart Office be liable for incidental or consequential damages resulting from the use of the product. This warranty does not cover:
- Defects caused by improper assembly
- Defects occurring after purchase due to product modification, intentional damage, accidents, misuse, abuse or negligence
- Normal wear and tear due to age
- Labor or assembly costs
All Smart Office warranties are limited warranties and are limited to the original purchaser with proof of purchase. In some cases, wear and tear may be depreciated for the time that the product was in use.
A failure is a mechanical breakdown or defect in the unit that affects the user’s ability to operate the product as intended. If it is determined that the failure was caused by misuse or abuse of the product, replacements and return shipping will be at the customer’s expense.
We hereby cover all Autonomous products for a period of:
7 years: all metal and mechanical parts and components, including motors and electrical components of
- Autonomous SmartDesk 2 Premium
5 years: all metal and mechanical parts and components, including motors and electrical components of
- Autonomous SmartDesk 2 - Home Office
2 years: all metal and mechanical parts and components, including motors and electrical components of
- ErgoChair 2
Exceptions to coverage include:
- Changes in surface finish, including color-fastness or matching of colors, wood grains, or textures
- Normal wear and tear
- Dye transfers caused by external contaminants
- Modifications made by the user
- Products that were not installed, used, or maintained in accordance with product instructions and warnings
- Damage or marking of surfaces caused by sharp or foreign objects
- Pilling of textile
Please Note: This policy is applicable only to the orders placed directly through our website, https://www.smartlivenow.com/ (Smart Live Now)