Volterman Smart Wallet - PACKAGE 365
SMART LIVE NOW is a trustable online retailer part of KI System Synergy International a registered Corporation in Canada shipping products in US and Canada. As we're moving into experience age, we offer a wide variety of smart living products designed makes your lives easier.
Our mission is to transform your living to a new age where you experience a true sense of comfort and creativity. Our products will save you from all the hardship with your daily chores and other challenging activities thus saving more time and space, so that you can focus on something more valuable in your life.
While you will certainly enjoy using our products, what you will enjoy the most is our exceptional customer service. We will ensure a smooth purchasing experience and also an after sale service. We provide multiple options to contact us and will be more than happy to address your questions and concerns. Just hit the “Contact Us” page to get in touch. Should you have any questions even before the sale, feel free to reach out to us and we will be happy to answer your questions.
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee.
- Promotions such as rebates and buy one, get one free offers are not eligible.
- The item must be in stock on the competitors website.
- The competitor must be an online store, they may not have a retail location.
- The website can not be a discounter or auction website (i.e; eBay, overstock, etc..).
- The competitor must be an Authorized Retailer of the product in question.
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.
* ESTIMATED DELIVERY: 10 - 15 BUSINESS DAYS
We’ve spent countless hours working with world-class engineers to develop the very best technology and functionality in Volterman wallets. We use only high-quality technical equipment to ensure long-lasting functionality and durability. If you are looking for the next perfect gift, Then, Volterman Smart Family is the best choice for you.
- Distance alarm system
- Thief detection camera
- GPS tracking
- Wifi hotspot
- 2000-5000 mAh powerbank
- Impact resistant
- RFID protected
Warranty: 1 Year
- SIZE - 43.5 x 29 x 4.5 cm (17.1" x 11.4" x 1.77")
- WEIGHT - 1 kg (2.20 lb)
- LEATHER - Nappa Leather (Natural)
SHIPPING & RETURN
ETA - 20 to 30 Business Days
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on back-order or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 3-5 business days), we will process the charges and submit the order for shipment.
We offer FREE SHIPPING on all orders for Canada and most of US.
If your order is in stock and we process the charges to your credit card, it will ship within 3-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse, to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org
Orders cannot be cancelled after 48 hours from the order date OR when the “Shipped” status has been updated.
In any circumstances, we reserve the rights to charge You (the buyer) based on the orders which have been shipped.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged please contact us within 24 hours and send photos to email@example.com and we will process an insurance claim on your behalf.
Missing or Lost Packages:
In case you receive delivery notification of the shipment(s) via your email without finding or receiving the order(s), please try:
- Looking around the shipping address (if you live at a residence)
- Checking again with the receptionist at the reception area (if you live in an apartment)
Some carrier’s delivery notification can be shot out 24 hours before its actual arrival. If you still can’t find your package(s), please report the case immediately to firstname.lastname@example.org. So that we can assist you in filing the claim and sending you a new package(s) replacement.
Note: These Policies are defined by the manufacturer Volterman.
If you are not satisfied with your purchase, you can return your item (s) within 14 days from the date of receiving the product. The returns must be unused, in the state in which you have received your wallets with no single item missing from the package, including the QR code.
Before sending the item back to us, we shall request you to send the photos of your wallet to the Customer Support. The Customer Support shall first receive the photos of your item, approve them and give clear instructions for sending the item back to us.
Please note that YOU WILL FULLY COVER THE COST OF SHIPPING OF THE PRODUCT BACK TO US.
How do you get your money back?
When we receive the product back, our Technical Team will make an inspection of the item received and approve the return. Once approved, you will receive the full purchase amount back within 3-6 working days.
If after the inspection of the wallet the Technical Team finds out that the product is used, damaged, some parts of the contents of the package are missing, the package of the returned product is damaged, some retention will be made from the full purchase amount.
The items for exchange or replace will be accepted only when shipped back with prior written communication with our Customer Support in case of keeping full conformity of return/replace rules of our company. We would request you to give us a prior written notice and wait for our approval and further instructions.
ALL VOLTERMAN PRODUCTS COME WITH A ONE-YEAR WARRANTY FROM THE DATE OF DELIVERY TO YOU.
If your wallet is subject to replacement, the Customer Support will ask for the Warranty Card that comes with the wallet, otherwise we will not be able to process the replacement.
The warranty applies in the following cases:
- Manufacturing defects;
- Not working functionality of the wallet that cannot be fixed through firmware or application updates.
In all the above-mentioned cases, please contact our Customer Support by email@example.com for further review of your case.
If your case does not fall under any of the above-mentioned categories, please contact our Customer Support to review your case individually.
When you apply for replacing the item, our Customer Support may ask for a photo or video proof of a defect. Before replacing the product, we will kindly ask you to send the original product back to us by means of standard trackable shipping as our company will cover up to USD 15 of the shipping cost.
Please note that our warranty does not cover the product damages that may have resulted from normal wear and tear or accidental damage caused by the user or faults as a result of negligent operation.
Our Customer Support will happily work with you through all the replacing process.
- Refunds will be issued in the following cases: If the company fails to ship the products within a time, set in our policy. This clause shall not apply in case of force majeure events during which the delivery of the service is practically impossible.
- If the product that the customer received is defective and our technical support, team qualifies it as not subject to repair.
- Within the first 14 days of placing the pre-order. No refunds will be made after 14 days of placing the pre-order/order, once we provide the tracking number to you, as our Logistic Team will be processing the shipping of your wallet.
Note: We can only refund orders placed directly through our website, https://www.smartlivenow.com/ (Smart Live Now)
If you have any questions about these Terms, please contact us at firstname.lastname@example.org